Information hotline and psychological assistance
We offer psychosocial support to everyone who has suffered due to the armed conflict in Ukraine. We provide information, but we also help cope with stress.
Providing information and psychological help
The Polish Red Cross offers psychosocial support to all those who have suffered from the armed conflict in Ukraine. We provide information, but we also help to cope with stress. The tools for this are the Polish Red Cross Helpline and the Przyjaciel w Kontaktcie program.
Information hotline
The Polish Red Cross offers psychosocial support to all those who have suffered due to the armed conflict in Ukraine. If you need someone to talk to, want to learn about other services, or have lost contact with loved ones as a result of the conflict - call us!
The hotline is open from Monday to Friday from 09:00 to 17:00.
Our assistance is anonymous and free of charge.
Number for callers from the territory of Poland
+48 800 088 136
Number for callers from abroad
+48 221 520 620
PCK Helpline on Telegram
- Current information on support and assistance.
- Recommendations from specialists regarding psychological support and adaptation.
- Announcements about training and psychosocial programs that facilitate finding oneself in a new reality.
Frequently asked questions
How does the PCK Hotline work?
Every call is answered by a trained employee of the Helpline. They will greet you, introducing themselves and informing you that you have reached the Red Cross Helpline.
Our Helpline employs specialists from Poland and Ukraine. The first person to answer your call will be an experienced operator who, after a brief conversation to help determine your needs, will provide you with the appropriate information or connect you with a duty psychologist.
If it happens that you do not speak the same language, you will be redirected to another employee (our specialists speak Polish, Ukrainian, Russian, and English).
During the conversation, our specialists will ask you a few questions to tailor the assistance to your needs. We will accompany you for as long as you need us. The only situation in which the Helpline employee may terminate the call earlier is if they encounter aggression that prevents conversation.
What help does the Helpline offer?
On our Hotline, we primarily provide informational and psychological support. Our operators give information about current activities conducted by the Red Cross and other organizations operating in Poland. Our psychologists offer help to anyone who needs support. They will talk about any issue that is important to you. Every situation, every problem, and every doubt you call us with is treated individually, and we work together to find a solution. We consider what can be done in this specific situation, what options we have, and what can realistically change your circumstances.
Is the hotline anonymous and free of charge?
Yes, the helpline is anonymous and free of charge. Our conversations are confidential. This means that we will not tell anyone about what we discussed. In situations where we determine that your health and life are at risk, we will contact individuals who will take care of your safety.
I called the helpline, but no one answered – why?
Our Helpline is open from Monday to Friday from 09:00 to 17:00. Incoming calls outside of these hours will not be answered.
If you called during the given hours, but no one answered your call, there are two possibilities. The first is a situation where all operators are on calls. In this case, please try calling again shortly. The second situation is one where the Helpline is closed or there has been a failure.
"Friend in contact"
To program of the Polish Red Cross, aimed at strengthening stress management methods and improving the well-being of beneficiaries under the care of the PRC, particularly those affected by the consequences of armed conflict in Ukraine. Through regular contact with professional PRC staff, beneficiaries can benefit from psychosocial support, which can enhance their well-being and reduce feelings of loneliness.
The program „Friend in Contact” is available free of charge for all adults from Monday to Friday from 9:00 AM to 5:00 PM. To participate in the program, individuals must register using the form https://forms.office.com/e/jurPrVAQsz.
Frequently asked questions
Who can benefit from the "Friend in Contact" program?
Any person over the age of 18 who has suffered due to the armed conflict in Ukraine and has a Polish phone number.
Is the program "Friend in contact" paid?
No, participation in the program „Friend in Contact” does not involve any fees.
How can I enroll in the "Friend in Touch" program?
All you need to do is fill out the form https://forms.office.com/e/jurPrVAQsz and wait for the first call.
When are the conversations held as part of the "Friend in Contact" program?
PCK employees will be contacting participants of the program „Friend in Touch” at times convenient for the beneficiaries of the program. When registering for the program, beneficiaries must provide a time slot during which they would like PCK employees to contact them.
Conversations under the program „Friend in Touch” are conducted from Monday to Friday from 9:00 AM to 5:00 PM.
Can PCK employees visit the beneficiaries of the program "Friend in Contact"?
No, the program “Friend in Touch” only establishes a phone contact between the Red Cross employee and the program participant.
How can I share my opinion about the program?
Opinions about the program can be submitted via the form https://forms.office.com/e/1bnSn8MmzF
You can also use the PCK helpline available from Monday to Friday from 9:00 AM to 5:00 PM at the number: +48 800 088 136 (number for callers from Poland) or +48 221 520 620 (number for callers from abroad). In cases of particular security breaches or sensitive issues, please contact us via email at: zgloszenia@pck.pl.
Who are the employees of the "Friend in Contact" program?
In the program “Friend in Contact” employees of the Polish Red Cross with experience in providing psychosocial support participate. Beneficiaries of the program “Friend in Contact” can also benefit from the help of a psychologist.
Who are the employees of the "Friend in Contact" program?
In the program „Friend in Contact” employees of the Polish Red Cross with experience in providing psychosocial support participate. Beneficiaries of the program „Friend in Contact” can also benefit from the help of a psychologist.
How will I know if someone from the "Friend in Contact" program is calling me?
All calls under the program “Friend in Contact” are made at the agreed time, as declared in the application form or established during a previous conversation.
Calls “Friend in Contact” are made from the number: +48 221 520 620.
Others for Refugees and Migrants
Together to Independence
A program dedicated to Ukrainian citizens covered by temporary protection in Poland and living in collective accommodation centers. The activities are aimed at helping them become independent by leaving the centers, using career counseling and participating in integration and adaptation events.
Livelihoods
Under the "Livelihoods" program, refugees receive extensive support in integration. Its main goal is to increase employment opportunities and improve access to the local labor market for people who left Ukraine as a result of the conflict and temporarily settled in Poland.
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